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Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

When washing your hands with soap and water or using hand sanitisers, we recommend taking any rings of beforehand to help maintain the longevity of your jewellery and ensuring your hands are completely dry before putting it back on.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plate (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 17415 verified reviews Read all reviews
100%
"Quick delivery. Good quality cute jewellery. Affordable. Would recommend"
Easy website to navigate. Quick delivery. Had no issues with my order
Grace Pearson - 7 hours ago
100%
"Super happy"
Great value, great quality and quick delivery
kelly moylan - 7 hours ago
100%
"Beautiful gifts"
Beautiful products personalized and efficiently delivered each time.
Marian CHAN - 8 hours ago
100%
"Will be buying from here again, amazing personalised gift idea!"
It is very easy to personalise the jewellery and the website is easy to use,...
Halimah Begum - 14 hours ago
100%
"Excellent quality and service."
Excellent speedy service especially for bespoke jewellery. I purchased a...
Cliff Lear - 18 hours ago
100%
"Amazing"
Quick delivery and very happy with the product. Will definitely be ordering...
Stacey Armstrong - 1 day ago
100%
"Another beautiful purchase."
I ordered a beautiful necklace for a friend and it was delivered really quickly...
Laura ! - 1 day ago
100%
"Lovely personalised gift for a special birthday"
Quick turnaround from order to delivery, felt like good price for a lovely...
Trusted Customer - 1 day ago
100%
"Excellent service"
Easy to order from website, quick reply from seller and came within the...
Rebecca Jayne Richardson - 1 day ago
100%
"Highly recommend"
Great product, easy order process, quick delivery and well presented item....
Trusted Customer - 2 days ago
100%
"Professional, reliable, excellent value for money, quality goodsy"
Fantastic service from start to finish. Very easy, detailed ordering service....
Suzanne Meek - 3 days ago
100%
"A present for my sisters birthday. She absolutely loved it."
Excellent service. Easy to order & pay with Amazon pay. Item arrived quickly in...
Trusted Customer - 3 days ago
100%
"Stunning"
Easy to use website. Fast delivery. Reasonably priced.
Heather Taylor - 3 days ago
100%
"Highly recommend"
Beautiful necklace. Fast delivery.
Katie Mustafa - 3 days ago
100%
"Beautiful gift"
Quick delivery and beautiful necklace as shown on picture
Nazma Khatun - 3 days ago