Delivery & Returns
Delivery Options for Europe
All orders to Europe are dispatched within 1-2 working days via a tracked international service, where available. Some locations are exempt from a tracked delivery service, you can see this at checkout when you place your order.
Orders shipped outside countries within the EU may be liable to import duties charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our UK studio. Please note the custom process might incur additional delays.
Euro Tracked Delivery
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
5-10 Working Days
| Orders Under €45 | €10 |
| Orders Over €45 | FREE |
Euro Tracked & Signed Delivery
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
5-10 Working Days
| Orders Under €45 | €10 |
| Orders Over €45 | FREE |
Euro Standard Delivery
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
5-10 Working Days
| Orders Under €45 | €10 |
| Orders Over €45 | FREE |
Delivery Options for the UK
Our dedicated studio team works hard to ensure all orders are personalised and dispatched as soon as possible.
Estimated delivery dates can be seen at the checkout before you place your order.
During particularly busy times of year, such as Sale periods, orders may take a little longer to be dispatched. Please bear with us during this time so that we can do our best to get your orders to you as swiftly as possible.
UK STANDARD DELIVERY
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
3-5 Working Days
| Orders Under €36 | £3 |
| Orders Over €36 | FREE |
UK SPECIAL DELIVERY
Order by 12PM BST
Production Time
1 Working Day
Transit Time
1-3 Working Days
| Orders Under €46 | €6 |
| Orders Over €46 | FREE |
UK EXPRESS DELIVERY
Order by 12PM BST
Production Time
1 Working Day
Transit Time
1 Working Day
| All Orders | €8 |
Delivery Options for the USA
All orders to the USA are dispatched within 1-2 working days via a tracked international service, where available. Some locations may be exempt from a tracked delivery service, you can see this at checkout when you place your order.
Orders under $800 will not be charged import duties at destination. For orders over $800, import duties will need to be paid by the recipient. We cannot be held responsible for any charge once the package has been shipped from our UK studio. Please note the custom process might incur additional delays.
USA Tracked Delivery
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
7-14 Working Days
| Orders Under €45 | €12 |
| Orders Over €45 | FREE |
USA Express Delivery
Order by 12PM BST
Production Time
1-2 Working Days
Transit Time
2-3 Working Days
| Orders Under €40 | €19 |
| Orders Under €80 | €15.00 |
| Orders Over €80 | FREE |
Delivery for the Rest of the World
Once dispatched we expect your order to arrive within 7-14 working days, if your order was dispatched via a tracked service you can visit Track Your Item to follow your order using your Royal Mail tracking number.
Returns Policy
We want to ensure that your purchase arrives on time, safe and sound, and as you intended however on the odd occasion our best efforts can fail us.
Please contact us by emailing [email protected] where our customer care team will be happy to help.
UK Returns Process
If you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. The product should be returned within 28 days of the original purchase date and received back in its original packaging and be fit for re-sale. Unfortunately, we do not offer free returns for international customers, however, if an item is faulty please do contact us.
We will be happy to exchange items to UK addresses within our returns policy period. If you need an alternative item, please contact us with details of the product you would like to receive.
All returns where an exchange is not acceptable will be refunded to the account used for the original purchase within 14 calendar days from receipt of goods returned. This does not affect your statutory rights as a consumer.
On the rare occasion we fall short on providing a quality product then we ask that you contact us via our contact page where our fantastic customer care team will be happy to help.
Which items am I not able to return?
All personalised items are ineligible for return or refund.
Earrings are non-returnable due to health and safety reasons.
This does not affect your right to return faulty products or your statutory rights.
What is your Return Address?
Bloom Boutique LTD
Unit 2-3 Wills Road
Totnes, Devon
TQ95XN
United Kingdom
