FREE First Class UK Delivery & Luxury Gift Box

Delivery & Returns

Delivery Options for the UK

Our dedicated studio team works hard to ensure all orders are personalised and dispatched as soon as possible*.

Estimated delivery dates for our Free First Class delivery service can be seen at the checkout before you place your order.

Once dispatched we expect your personalised order to arrive within within 1-3 working days. A Royal Mail tracking number will be emailed on dispatch so you can follow the progress of the delivery on the below link.

Track Your Item

If you need a guaranteed, speedier service, you can pay a small fee to upgrade to Express which means that you will receive your order on the next working day. Orders placed after cut off will be dispatched the following working day.

Estimated and guaranteed delivery dates are visible during the checkout process at the point you choose your delivery service.

*Please note: During particularly busy times of year, such as Sale periods, orders may take a little longer to be dispatched. Please bear with us during this time so that we can do our best to get your orders to you as swiftly as possible.

Delivery Options Outside the UK

All international orders are dispatched within 1-3 working days via a tracked international service, where available. Some locations are exempt from a tracked delivery service, you can see this at checkout when you place your order. Order's over £40 will be shipped free of charge

Orders shipped outside countries within the EU may be liable to import duties charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our UK studio. Please note the custom process might incur additional delays. 

European Orders

For orders under €150, delivered to countries within the EU, VAT and any customs charges will be included in the price paid at checkout. Once dispatched we expect your order to arrive within 5-7 working days, if your order was dispatched via a tracked service you can visit Track Your Item to follow your order using your Royal Mail tracking number. 

Rest of the World Orders

Once dispatched we expect your order to arrive within 7-14 working days, if your order was dispatched via a tracked service you can visit Track Your Item to follow your order using your Royal Mail tracking number.

If you do not have your Royal Mail tracking number, you can contact us by emailing enquiries@bloom-boutique.co.uk.

Returns Policy

We want to ensure that your purchase arrives on time, safe and sound, and as you intended however on the odd occasion our best effort can fail us.

UK Returns Process for the UK

If you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. The product should be returned within 28 days of the original purchase date and received back in its original packaging and be fit for re-sale. Unfortunately, we do not offer free returns for international customers, however, if an item is faulty please do make contact with us.

Please contact Bloom Boutique by emailing enquiries@bloom-boutique.co.uk and explain the reasons for your refund, our team will be happy to help.

Need an exchange?

We will be happy to exchange items to UK addresses within our returns policy period. If you do need an alternative item, please contact us by emailing enquiries@bloom-boutique.co.uk with details of the product you would like to receive. We will process your request as soon as possible.

Which items am I not able to return?

All personalised items are ineligible for return or refund.

Earrings are non-returnable due to health and safety reasons.

This does not affect your right to return faulty products or your statutory rights.

What if something is faulty?

On the rare occasion that we don’t quite meet your expectation and fall short on providing a quality product then we ask that you contact us via this link where we are on hand to help.

Will I receive a refund?

All returns where an exchange is not acceptable will be refunded to the credit/debit card or PayPal account used for the original purchase within 14 calendar days from receipt of goods returned.  This does not affect your statutory rights as a consumer.

What is your Return Address?

Bloom Boutique LTD

3 The Plains

Totnes, Devon

TQ95DR

United Kingdom

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 17415 verified reviews Read all reviews
100%
"Amazing"
Quick delivery and very happy with the product. Will definitely be ordering...
Stacey Armstrong - 24 hours ago
100%
"Another beautiful purchase."
I ordered a beautiful necklace for a friend and it was delivered really quickly...
Laura ! - 1 day ago
100%
"Lovely personalised gift for a special birthday"
Quick turnaround from order to delivery, felt like good price for a lovely...
Trusted Customer - 1 day ago
100%
"Excellent service"
Easy to order from website, quick reply from seller and came within the...
Rebecca Jayne Richardson - 1 day ago
100%
"Highly recommend"
Great product, easy order process, quick delivery and well presented item....
Trusted Customer - 2 days ago
100%
"Professional, reliable, excellent value for money, quality goodsy"
Fantastic service from start to finish. Very easy, detailed ordering service....
Suzanne Meek - 2 days ago
100%
"A present for my sisters birthday. She absolutely loved it."
Excellent service. Easy to order & pay with Amazon pay. Item arrived quickly in...
Trusted Customer - 3 days ago
100%
"Stunning"
Easy to use website. Fast delivery. Reasonably priced.
Heather Taylor - 3 days ago
100%
"Highly recommend"
Beautiful necklace. Fast delivery.
Katie Mustafa - 3 days ago
100%
"Beautiful gift"
Quick delivery and beautiful necklace as shown on picture
Nazma Khatun - 3 days ago
80%
"Personalized necklace"
The necklace is lovely just smaller than I thought it looked on website. Nicely...
Trusted Customer - 3 days ago
100%
"Amazing!"
They were super responsive and quick! Delivery wasn’t too bad either!! Came...
Trusted Customer - 3 days ago
100%
"The above is very true"
Great product. Got here quickly. Brilliantly packed.
Rob Spence - 4 days ago
100%
"Lovely affordable jewellery"
Really good service and worth the money. The jewellery is lovely.
Sophie Dawson - 4 days ago
100%
"Great service"
Great service great product! Would recommend.
Trusted Customer - 6 days ago